Privacy Policy for IntegratePHYSIO
At IntegratePHYSIO, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Collection of Personal Information:
We collect only the personal information necessary to provide you with high-quality physiotherapy services. This may include, but is not limited to:
Contact Information: Name, address, phone number, email address.
Health Information: Medical history, treatment records, health conditions, and other health-related data.
Payment Information: Billing and payment details for processing transactions.
Digital Information: Information collected when you visit our website, such as IP address, browser type, and browsing behavior through cookies and similar technologies (see Section 7 for more on cookies).
This information is collected directly from you, your authorized representative, or, where required, from other healthcare providers to facilitate your treatment.
2. Use of Personal Information:
We use your personal information for the following purposes:
Treatment Management: To deliver safe and effective physiotherapy services and manage your treatment plan.
Communication: To communicate with you regarding appointments, follow-up care, and administrative updates.
Internal Operations: To manage accounting, billing, and records management.
Quality Assurance: To support staff training and continuous improvements in our services.
3. Disclosure of Personal Information: We may disclose your personal information to:
Healthcare Providers: Including your general practitioner, specialists, or other health professionals involved in your treatment, with your consent.
Billing and Payment Processors: For processing payments related to services provided.
Legal and Regulatory Bodies: Where required by law or to comply with legal proceedings, such as a court order.
Third-Party Service Providers: Including IT providers, data storage, and cloud-based platforms that comply with strict security and confidentiality standards.
We do not disclose your personal information to third parties for marketing purposes without your explicit consent.
4. Data Security and Storage:
IntegratePHYSIO takes reasonable steps to secure your personal information through physical, electronic, and administrative safeguards. We store your information securely within Australia, employing encryption and access control measures to prevent unauthorized access, misuse, or disclosure.
Health records are retained for a minimum of seven years from your last visit or longer as required by law. When information is no longer needed, we dispose of it securely in line with our data retention and destruction policy.
5. Access and Correction:
You have the right to access the personal information we hold about you. If you believe any information is inaccurate, incomplete, or out of date, please contact us to request a correction. We will respond within a reasonable timeframe and update your records as necessary.
6. Complaints and Dispute Resolution:
If you have concerns regarding your privacy or our handling of your personal information, please contact us directly. We take privacy concerns seriously and will address issues promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
7. Website Usage and Cookies:
When you use our website, we may collect information about your device, browsing actions, and patterns through cookies and similar technologies. This information helps us understand website traffic and improve the user experience. You can adjust your browser settings to refuse cookies; however, this may affect the functionality of our website.
8. Changes to this Privacy Policy:
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will take effect when we post the revised policy on our website. We encourage you to review this page regularly to stay informed of any updates.
9. Contact Us:
If you have any questions, wish to access or correct your information, or need further assistance, please contact us:
IntegratePHYSIO
Phone: 07 3419 4796
Email: info@integratephysio.com.au
Address: 1185B Old North Road, Warner QLD 4500
Thank you for trusting IntegratePHYSIO with your personal information. We are dedicated to maintaining the privacy and security of your data.