Privacy Policy
Introduction
IntegratePHYSIO is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and all applicable health records legislation.
This Privacy Policy explains how we collect, use, disclose, store and manage your personal information.
Who We Are
IntegratePHYSIO provides physiotherapy and allied health services from our clinics and through mobile services.
Contact Details
IntegratePHYSIO
Phone: (07) 3419 4796
Email: integratephysio@gmail.com
What Information We Collect
We may collect the following information:
Personal Information
- Name
- Date of birth
- Address
- Phone number
- Email address
- Emergency contact details
Health Information
- Medical history
- Current injuries or conditions
- Medication details
- Imaging and pathology reports
- Referral letters
- Treatment notes
- Progress reports
- Outcome measures and assessment findings
Financial Information
- Payment details
- Medicare information
- Private health insurance details
- WorkCover, DVA, CTP, NDIS or insurer claim details
How We Collect Information
We may collect information through:
- New patient registration forms
- Online bookings
- Telephone conversations
- Emails and website enquiries
- During consultations and treatment sessions
- Referral letters from doctors and specialists
- Reports from insurers, employers, NDIS providers and other healthcare practitioners
- Third-party software used in our practice
Why We Collect Information
We collect personal information to:
- Provide safe and effective healthcare services
- Assess, diagnose and treat health conditions
- Communicate with patients
- Manage appointments and reminders
- Process payments and claims
- Meet legal and professional obligations
- Coordinate care with other healthcare providers
- Improve our services and patient experience
Disclosure of Information
We may disclose your information to:
- Medical practitioners and specialists involved in your care
- Other allied health providers
- Hospitals and healthcare facilities
- Medicare Australia
- Private health insurers
- WorkCover Queensland
- CTP insurers
- Department of Veterans’ Affairs
- NDIS participants, plan managers and support coordinators where appropriate
- Employers where authorised or required
- Legal representatives where authorised or required by law
We will only disclose information where it is necessary for your care, with your consent, or where required by law.
Electronic Records and Third-Party Service Providers
IntegratePHYSIO uses secure electronic systems and third-party service providers to manage patient information and clinic operations. These may include:
- Cliniko practice management software
- ClinicScribe clinical documentation software
- SMS and email reminder systems
- Payment processing systems
- Accounting software
- Secure cloud-based storage providers
These providers may store data within Australia or overseas. We take reasonable steps to ensure that any third-party provider handles information securely and in accordance with privacy legislation.
Security of Information
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification
- Disclosure
Security measures include:
- Secure electronic practice management systems
- Password-protected devices
- Restricted staff access
- Secure cloud storage
- Staff training regarding privacy obligations
Access and Correction
You may request access to your personal information at any time.
You may also request correction of information that is inaccurate, incomplete or out of date.
Requests should be made in writing to:
integratephysio@gmail.com
We will respond within a reasonable timeframe and in accordance with applicable legislation.
Retention of Records
Patient records are retained in accordance with legal and professional requirements.
When information is no longer required and legal retention obligations have expired, records will be securely destroyed or permanently de-identified.
Website and Cookies
Our website may collect non-identifiable information through cookies and analytics tools to improve website performance and user experience.
Users can adjust browser settings to manage cookie preferences.
Complaints
If you believe your privacy has been breached, please contact us first so we can investigate and attempt to resolve the issue.
Privacy Officer
IntegratePHYSIO
Phone: (07) 3419 4796
Email: integratephysio@gmail.com
We will acknowledge and investigate complaints within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Changes to This Policy
We may update this Privacy Policy from time to time.
The current version will always be available on our website.